Strut Channel Returns policy

1. All returns must be clearly labeled with your RA number.

2. Returns must be in new/unused condition to receive a refund.

3. Returns may be made within 30 days of the receipt of your order with a 20% re-stock fee if the merchandise and packaging is undamaged. Returns that are an exchange for a different product will have no re-stock fee.

4.Returns made between 30-60 days of the receipt of your order will have a 30% restock fee.

5. Returns over 60 days old will only be processed on a case-by-case basis by one of our customer service specialists.

6. We recommend taking photos of your undamaged merchandise to return before shipping back. This is just in case the return carrier damages the product during the return transit. Photos provide evidence that it was shipped undamaged so a claim can be filed with the carrier.

7. We will provide a return shipping label at the expense of the buyer that will be deducted from the refund once the merchandise is received in our warehouse.

8. Shipping charges for the original order are non-refundable.

9. Defective, damaged or missing products: Should your items arrive damaged, defective or missing; please contact us within 10 days of receipt so that we can work with you to ship replacements or missing items right away.